Transforming Customer Support with
Intelligent Automation.
Streamline support operations and deliver faster, smarter responses across all customer touchpoints.
Three problems your Customer Service team faces today,
and how InfoMiner eliminates each one.
Five steps. Fully automated.
Capture Customer Requests
Automatically extract data from emails, chat messages, support tickets, and forms
Classify & Route Queries
Identify intent, priority, and category to route requests to the right team instantly.
Apply Business Rules
Enforce SLAs, escalation paths, and response workflows based on predefined policies.
Flag Exceptions
Highlight urgent, unresolved, or complex cases that require human intervention.
Capture Customer Requests
Automatically extract data from emails, chat messages, support tickets, and forms
Classify & Route Queries
Identify intent, priority, and category to route requests to the right team instantly.
Apply Business Rules
Enforce SLAs, escalation paths, and response workflows based on predefined policies.
Flag Exceptions
Highlight urgent, unresolved, or complex cases that require human intervention.
Everything your Customer Service team needs, in
one intelligent automation platform.
From query capture and smart routing to automated responses, escalation management,
and CSAT tracking, InfoMiner automates the entire customer service lifecycle.
AI-Powered Query Capture
Automatically capture and read customer queries from emails, chat, WhatsApp, web forms, and social media with high accuracy.
Automated Ticket Categorization & Routing
Classify tickets by issue type, priority, and department automatically, and route them to the right agent or team without manual effort.
Intelligent Auto-Response
Resolve common queries instantly with AI-generated responses based on your knowledge base, FAQs, and past resolutions.
Smart Escalation Management
Automatically escalate unresolved or high-priority tickets to senior agents or managers based on SLA rules and sentiment analysis.
Built-in SLA & Compliance Tracking
Monitor response times, resolution deadlines, and SLA adherence for every ticket with automated alerts for breaches.
Customer Service Analytics
Track ticket volumes, resolution rates, CSAT scores, agent performance, and response times from a single unified dashboard.
Real results across every industry
How InfoMiner transformed documentation for a global auto-parts manufacturer
Managing thousands of supplier documents, QA reports, certificates, invoices, and production records became effortless with AI-powered document intelligence—improving traceability, audit readiness, and operational efficiency.
35%
Reduction in production delays
< 4 Hours
Root-cause analysis
3× Faster
QA approval cycles
How InfoMiner Transformed Global Logistics Document Operations
A global logistics leader automated the processing of Bills of Lading, customs forms, Proofs of Delivery, invoices, and shipment documents—reducing delays, improving compliance, and giving teams instant access to critical information across the supply chain.
45%
Faster customs clearance
30%
Reduction in shipment delay penalties
<10 Sec
Document search time
How InfoMiner Accelerated Product Development for a Nutraceutical Manufacturer
InfoMiner transformed years of formulations, supplier records, ingredient specifications, and product development documents into an AI-powered knowledge hub—enabling faster R&D, streamlined sourcing, and quicker customer responses.
Faster
Formulation search
Reduced
Raw material sourcing effort
Improved
RFQ response time
Speed + Intelligence = Customer Satisfaction
95 %+
Invoice processing accuracy
<5 %
Documents requiring manual review
Manual rework
Reduced Significantly
World class enterprises trust InfoMiner
Reduce response times, increase customer satisfaction, and gain complete visibility across your customer service operations.
Faster Query Resolution
Resolve customer queries in minutes instead of hours with AI-powered auto-responses and smart ticket routing.
Reduced Manual Work
Eliminate repetitive ticket sorting, manual follow-ups, and copy-paste responses to free up your support agents for complex issues.
Fewer Escalations & Missed SLAs
Automatically detect high-priority tickets and SLA breaches before they impact customer satisfaction.
Real-Time Visibility
Track ticket status, agent workload, SLA compliance, and customer sentiment from a centralized dashboard.
Seamless Helpdesk Integration
Sync tickets and customer data directly with Zendesk, Freshdesk, Salesforce Service Cloud, and other CRM or helpdesk platforms.
Stop processing documents.
Start automating them
Get your first 500 documents processed free. No credit card, no IT team required.
Free trial · 500 documents · No templates needed · Live in under 4 hours
Questions customer service automation teams ask us
Talk to us:
- +1 949-391-4125
- info@accelerant.com
Most customers are up and running within days, not months. Our AI-powered setup requires minimal configuration and connects to your existing helpdesk with ease.
InfoMiner captures queries from email, live chat, WhatsApp, web forms, social media, and telephony integrations without manual setup.
Yes. InfoMiner integrates with leading platforms including Zendesk, Freshdesk, Salesforce, HubSpot, Zoho Desk, and custom helpdesk solutions.
InfoMiner delivers 99%+ extraction accuracy using advanced AI models that continuously improve with usage.
Yes. The platform generates instant, contextual responses for FAQs and common issues using your knowledge base and past resolutions.